Returns/Refunds Policy

You may return any goods purchased on-line from Woof Wood Fuels Ltd (Company number 07615242 registered in England and Wales) and receive a full refund provided we are notified in writing within 30 days.

The goods are to be returned at the customer’s own expense. The goods must be returned in good condition and be of merchantable quality with the original packaging as this forms part of the product. Refunds will be for the goods only, and will be to the original card used for payment and can take up to 10 working days. Under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you give us written notice any time after your order has been placed, up until 7 working days from the day after you received you order.

  • You must notify customer care in writing of your wish to cancel the contract for your entire order under the DSRs any time after your order has been placed, up until 7 working days from the day after you received you order. Either email us by using our Contact Form or write to us at:Notice of Contract Cancellation,
    Customer Care Department,
    C/O J.B.Wheaton and sons ltd,
    Station Rd,
    South Chard,
    Somerset. TA20 4QN
  • On receipt of your Notice of Contract Cancellation, customer care will email you a Returns Merchandise Authorisation.
  • We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at:WOOF WOOD FUELS LTD
    C/O J.B.Wheaton and sons ltd,
    Station Rd,
    South Chard,
    Somerset. TA20 4QN
  • Please retain proof of sending, in case of a dispute.
  • Please note that you must cover the cost of the return shipment.
  • All items must be returned unused, in their original condition, with the product packaging which is part of the product.
  • We will refund the full value of your order, excluding original shipping costs.

Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation any time after your order has been placed, up until 7 working days from the day after you received your order, as described above.

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